Customer Service

We are here to help you Monday to Saturday between the hours of 9am to 7pm. Do leave us a message or send us an email to design@punkin-patch.com outside of these hours and we will be sure to get back to you immediately.

Placing an Order
Orders can be placed 24 hours a day, 7 days a week on The Punkin Patch website. On-line ordering is straightforward and convenient; simply click the "Add to Cart" button from any product page on the web site. To add other items click "continue shopping". Once you are done, click "checkout".

Any Special Requirements can be added in at checkout.

Telephone orders can also be placed between the hours of 9am to 7pm Monday through Saturday by calling 404.474.4300. Our Design Consultants are also available between these hours to provide expert assistance to you.

Payment
Presently, Punkin Patch accepts credit card payments from Visa, Mastercard, American Express and Paypal. Personal and cashier's checks are also accepted, but held for 5 business days before  shipping.

Order Status
If you'd like to check the status of your order, you can track it onine using the email address used when you paced the order. However, do feel free to call us anytime to find out.

We strive to deliver items within the time frame quoted on our site, please note that the delivery times reflected are approximate, and are for the production time needed to complete your items.

Small items such as accessories and bedding are shipped via UPS, FedEx or USPS and should be delivered to the specified delivery address within three to five days of the time noted. Delivery of furniture may require up to three weeks, as The Punkin Patch furniture carriers take great pride in transporting and delivering your items safely.

Returns

In the highly unusual event that you need to return an item, please call or email us for instructions. In some cases we can have the item picked up from you. Returned items need to be in a saleable condition, unused and unpacked. Unfortunately we cannot refund delivery charges if you change your mind.

Custom Made or made to order items like personalised gifts, made to order furnishings etc are non returnable. Please call us on 404.474.4300 or send us an email at design@punkin-patch.com for assistance if you are unsure about selecting a custom made item. We are here for you Monday through Saturday between 9 a.m. and 7p.m. EST Or send us an email anytime for an immediate response.

You can email Customer Service (design@punkin-patch.com) or call us at 404.474.4300 Monday through Saturday between 9 a.m. and 7 p.m. EST.

Warranty Information
 Punkin Patch upholds the warranties offered by the craftsmen and manufacturers who craft our furnishings. Because the scope and duration of our manufacturers' warranties vary, we encourage you to ask a Punkin Patch Design Consultant for specific warranty information on products of interest.

It is our top priority to choose products that are not only beautiful but also safe for your children. Punkin Patch carries only high quality and well-crafted furnishings, linens and accessories. We cannot, however, be held liable for any accidents resulting in personal injury that involve any products sold on www.punkin-patch.com. Prices, liability and estimated delivery times are subject to change at any time.

Punkin Patch Services

Requesting Swatches and Samples
Punkin Patch is happy to offer fabric swatches and finish samples for most of our linens and furnishings in order to help you select the right item every time. If you want to review these items, please contact one of our Design Consultants by emailing us at design@punkin-patch.com or calling us on 404.474.4300 Monday through Saturday between 9 a.m. and 7 p.m. EST.

After reviewing samples, please return them. However, if you place an order for the item, you may keep the appropriate sample(s) to assist with your decorating.

COM and Custom Designs
Punkin Patch understands your desire for creativity and choice. Although our collection includes thousands of items for your home, we know you may have something specifically unique in mind. That's why we're proud to offer Punkin Patch's Custom Design Services.

Our Design Consultants can coordinate with our craftsmen to create "COM" (customer's own material) upholstered chairs and linens with fabrics of your choice. For your protection we require that you include a copy of your receipt or invoice that reflects the cost of your fabric when you ship yardage to Punkin Patch. When your COM bedding or upholstered furniture is shipped, we will insure the package for the appropriate value. If we do not receive a receipt with your COM, Punkin Patch cannot be held liable for the cost of your fabric. Only the purchase price of your Punkin Patch merchandise will be covered should it be lost or damaged in transit.

We offer fabric for purchase by the yard for window treatments, shower curtains and other items. In some cases Punkin Patch can facilitate the design and manufacture of these items, but if we cannot, we will gladly assist you in finding the right fabric yardage.

Our Design Consultants work with talented artists to paint custom furnishings to match colors and motifs of existing furnishings, wallpaper or fabrics. In some cases, we have collaborated with customers and master craftsmen to design fanciful, one-of-a-kind furniture. For additional information on custom matching, please contact our Design Consultants at design@punkin-patch.com.

All sales are final on custom orders. Punkin Patch cannot accept returns or exchanges of any item marked as 'custom made', special order items, COM orders, fabric yardage or any custom designed item.

Please let us know how we can be of service to you. Simply call our Design Consultants on 404.474.4300 between 10 a.m. and 7 p.m. EST or email us at design@punkin-patch.com

Gift Wrapping
We are pleased to gift wrap your purchases for a fee of $5.50 per item, unless stated otherwise. Gift Wrapping is not available on all items.

Gift Certificates
Punkin Patch offers gifts certificates to help you give the perfect gift every time. Our gift certificates are available in $25 increments ranging in value from $25 upwards and will surely delight the lucky recipient. Please note that gift certificates are non-refundable and have no cash value. Gifts Certificates expire 12 months from the date of issue.

Newsletters
Sign up to receive our "Punkin Patch Lifestyle" newsletters if you'd like to be notified when new products are added, special shopping events take place, and contest winners are announced or if you'd like special designer tips and ideas. We would also be giving tips on parenting issues. Click here to subscribe.

Personal Service
As a courtesy to our customers, Punkin is pleased to provide a free room design service. We would help you put together all you need to make your child's room extra special.  From cribs, to rugs and wall decor, we offer suggestions tailored to your needs.

Our workroom makes window treatments and custom beddings with our or your own fabrics. Choose from our wide range to coordinate with your nursery. We also offer a monogramming service to make a unique item extra special. Please call  404.474.4300 to speak with Customer Services or send us an email to request this service.

Privacy
We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.

When registering your interests with or shopping at Punkin Patch, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register as your interests, we will ask you to provide your name, email address and mailing address. We will use this information to notify you of site changes at both of our sites and provide you with valuable offers from Punkin Patch and our Partners. All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.

Because members and their privacy are top priority at Punkin Patch, we use the most secure transaction software available. All credit card orders on Punkin Patch are processed on a secure server. Any credit card or other personal information you provide Punkin Patch is protected by encryption using Secure Socket Layer Protocol (SSL). Only Punkin Patch can decrypt this secure information. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our Customer Service team at 404.474.4300. One of our customer service representatives will be happy to assist you.

Terms and Conditions
When you shop on our website, you agree to all of the terms herein. Punkin Patch may update these terms and will notify you via our monthly newsletter or a prominent posting on this customer service page. Your continued use of Punkin Patch after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.

Our craftsmen's rates and offerings may change from time to time. As a result, prices and availability of items in our collection, are subject to change. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Punkin Patch will contact you before proceeding with your order.

Shipping time frames reflected in product descriptions are based on estimates from our craftsmen. Punkin Patch reserves the right to amend product information and shipping schedules due to craftman delays, changing conditions and product discontinuations. In the event of a shipping delay, Punkin Patch will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.

While the Punkin Patch team works diligently to review the safety of all products, Punkin Patch cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site.

Copyright

Under US copyright law, no part of this site may be reproduced in any form, stored in a database or retrieval system, or transmitted or distributed in any form by any means, electronic, mechanical photocopying, recording or otherwise, without the prior permission of Punkin Patch Infants and Children's Interiors.